First, please double check the shipping address on your order confirmation and your tracking page.
If tracking shows no movement for more than 5 business days, message us with your order number. We will lodge an investigation with the carrier. If the parcel is confirmed lost we will either resend your order express or refund you in full, whichever you prefer.
You will not be left out of pocket for a parcel the carrier has lost.
Oct 7, 2026