Message us on website chat, Facebook Messenger or email with:
- Your order number (or the email you ordered with).
- A short description of the problem. A photo or a quick video of what the lights are doing helps a lot.
For globes, controllers, strips and small items we will ask you to cut the wire on the faulty item and send us a clear photo. This confirms the item has been disabled and cannot be used or resold, and means you do not have to post anything back. For T10 globes we ask you to snip the tab off the globe instead. Once we have the photo we send your replacement out, usually the same or next business day.
For a problem with custom headlights we will often troubleshoot the controller and wiring with you first, as that fixes most issues. If the headlight itself needs to come back we will organise a courier pickup.
Before you contact us, it is worth running through the troubleshooting articles in this help centre, as many "faults" turn out to be a blown fuse, a plug that needs flipping, or the headlights needing to be off for the colours to work.