Refunds are processed as soon as your return arrives at our PO Box (or, for a faulty item, once we have your photo showing the item disabled, see the warranty article).
The refund goes back to the same payment method you used, including Afterpay, Zip and PayPal, and usually shows in your account within 2 to 3 business days.
If you have returned something and have not heard from us within a week, message us with your tracking number for the return parcel and we will check on it.
Oct 7, 2026